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Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional Sample Questions (Q31-Q36):

NEW QUESTION # 31
A bill can be completed when every bill segment on a bill is error-free. Which two statements are correct regarding a completed bill?

A. A Bill Route Type on a bill routing record can be changed if the completed bill's details have not been downloaded/extracted.
B. The number of completed bills that may be reopened is configurable (provided specific conditions are satisfied for each bill).
C. A single bill routing record contains the list of all persons who are to receive a copy of the completed bill.
D. Only the latest completed bill may be reopened (provided specific conditions are satisfied).
E. Bill segments can only be canceled or rebilled if a completed bill has been reopened.

Answer: B,E

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, a bill is considered completed when all associated bill segments are error-free and the bill is finalized for distribution. The Oracle Utilities Customer to Meter Billing Guide provides the following insights:
Statement B: "The number of completed bills that may be reopened is configurable (provided specific conditions are satisfied for each bill)." This is correct. The system allows configuration of how many completed bills can be reopened, subject to specific conditions such as the bill not being extracted or downloaded for external processing. This flexibility is defined in the system's configuration settings.
Statement C: "Bill segments can only be canceled or rebilled if a completed bill has been reopened." This is also correct. According to the documentation, a completed bill must be reopened before any modifications, such as canceling or rebilling bill segments, can be performed. This ensures proper audit trails and financial integrity.
The other statements are incorrect:
Statement A: The Bill Route Type on a bill routing record cannot be changed after a bill is completed, even if the details have not been downloaded/extracted, as this would disrupt the finalized billing process.
Statement D: The system does not restrict reopening to only the latest completed bill; multiple bills can be reopened if conditions are met, as noted in Statement B.
Statement E: A bill routing record does not contain a list of all persons receiving a copy; instead, it defines how the bill is routed to specific recipients, and multiple records may exist for different recipients.
Thus, the correct answers areBandC, as they align with the system's billing processes.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Bill Completion and Reopening Oracle Utilities Customer to Meter Implementation Guide, Chapter: Billing Processes

NEW QUESTION # 32
An implementation has the following requirements: Many customers are installing their own solar electrical generation equipment. When these customers generate more electricity than required for their own use, the surplus can be exported back to the power grid. To measure this generation, the utility has installed special scalar devices at customers' premises. These devices have separate registers to measure the energy generated (export) and the energy received (import) from the power grid. Both types of read will be stored in kWh, but the import is subtractive and export is consumptive. Which solution should an implementation choose to configure the measuring component types for these specific requirements?

A. Create one new measuring component type for creating a new measuring component that will be linked to two different scalar devices (one device for import and the other for export).
B. Create one new measuring component type for creating two measuring components, one measuring component for subtractive import and the other for consumptive export, that will be linked to one scalar device.
C. Create two service points, one for subtractive import measuring component and the other for consumptive export, that will be linked to one scalar device.
D. Create two new measuring component types, one for subtractive import and the other for consumptive export, to enable the creation of two measuring components that will be linked to one scalar device.

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, the requirement to measure bothimport(energy received from the grid) andexport(energy sent to the grid from solar generation) using a single scalar device with separate registers requires careful configuration ofmeasuring component types. The Oracle Utilities Customer to Meter Configuration Guide specifies that the correct solution is tocreate two new measuring component types, one for subtractive import and the other for consumptive export, to enable the creation of two measuring components that will be linked to one scalar device.
Ameasuring componentis a point that captures and stores measurement data, and its type defines how the data is processed (e.g., subtractive or consumptive). In this scenario:
Thesubtractive import measuring component typeprocesses import readings by subtracting the previous reading from the current reading to calculate consumption (e.g., grid energy used).
Theconsumptive export measuring component typeprocesses export readings as direct measurements of energy generated and sent to the grid.
By creating two distinct measuring component types, the system can link two measuring components to a single scalar device (the meter), each corresponding to a separate register (one for import, one for export).
This configuration ensures accurate tracking of both import and export energy in kWh, with the appropriate calculation logic applied.
The Oracle Utilities Customer to Meter Implementation Guide highlights that this approach is ideal for net metering scenarios, as it allows utilities to bill customers for net consumption (import minus export) while accurately reporting exported energy for credits or grid management.
The other options are incorrect:
Option A: Create one new measuring component type for creating a new measuring component that will be linked to two different scalar devices.This is incorrect, as the requirement specifies a single scalar device with separate registers, not two devices.
Option B: Create two service points, one for subtractive import measuring component and the other for consumptive export, that will be linked to one scalar device.This is incorrect, as a single service point is sufficient, and multiple service points would unnecessarily complicate the configuration.
Option D: Create one new measuring component type for creating two measuring components, one measuring component for subtractive import and the other for consumptive export, that will be linked to one scalar device.This is incorrect, as a single measuring component type cannot support both subtractive and consumptive calculations simultaneously; separate types are needed.
Practical Example:A customer with solar panels has a scalar meter with two registers: one for import (subtractive) and one for export (consumptive). The utility configures two measuring component types:
"Import kWh" (subtractive) and "Export kWh" (consumptive). Two measuring components are created and linked to the meter, capturing import readings (e.g., 500 kWh - 400 kWh = 100 kWh used) and export readings (e.g., 200 kWh generated). The system uses these measurements for net metering, billing the customer for net consumption and crediting export.
The Oracle Utilities Customer to Meter User Guide notes that this configuration supports renewable energy integration, enabling utilities to manage distributed generation while maintaining billing accuracy.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Measuring Component Types and Net Metering Oracle Utilities Customer to Meter Implementation Guide, Chapter: Device Configuration for Renewable Energy Oracle Utilities Customer to Meter User Guide, Section: Managing Measuring Components

NEW QUESTION # 33
Bills can be generated via background processing for all accounts that belong to open bill cycles. Which three options also allow bills to be created via background processing using application-owned batch controls?

A. Subset of accounts belonging to a specific open bill cycle or cycles
B. Subset of accounts not belonging to a specific open bill cycle or cycles
C. A specific account
D. A user-defined list of accounts
E. Subset of accounts belonging to an open bill cycle or cycles for a specific customer class

Answer: C,D,E

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, bills are typically generated through background processing for accounts in open bill cycles. However, the system also supports additional batch processing options for flexibility. According to the Oracle Utilities Customer to Meter Configuration Guide:
Option B: "A specific account" can be targeted for bill generation via background processing using batch controls, allowing for individual account billing outside of a standard bill cycle.
Option C: "Subset of accounts belonging to an open bill cycle or cycles for a specific customer class" is supported, enabling targeted billing for specific customer classes within open bill cycles.
Option E: "A user-defined list of accounts" can be processed via batch controls, allowing business users to specify a custom list of accounts for billing.
The other options are incorrect:
Option A: Accounts not belonging to a specific open bill cycle cannot be processed via standard batch controls for bill generation, as bill cycles are a prerequisite for most billing processes.
Option D: While similar to Option C, this option is less specific and redundant, as the system typically requires additional criteria (e.g., customer class) to define the subset, making Option C the more accurate choice.
Thus, the correct answers areB,C, andE, reflecting the system's capabilities for targeted bill generation.
Reference:
Oracle Utilities Customer to Meter Configuration Guide, Section: Batch Processing for Billing Oracle Utilities Customer to Meter Implementation Guide, Chapter: Billing Automation

NEW QUESTION # 34
A payment must be distributed to one or more service agreements for its financial impact to be realized. This is controlled by the logic in the payment distribution algorithm. Which entity is this algorithm plugged into?

A. Payment Segment Type
B. Tender Type
C. Service Agreement (SA) Type
D. Installation Options
E. Customer Class

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, apaymentreceived from a customer must be distributed to one or more service agreements to update their balances and realize the financial impact. This distribution is governed by a payment distribution algorithm, which determines how the payment amount is allocated (e.g., to specific service agreements based on priority, balance, or other criteria). The Oracle Utilities Customer to Meter Billing Guide explicitly states that the payment distribution algorithm is plugged into thePayment Segment Type.
ThePayment Segment Typedefines the characteristics of payment segments, which are the individual allocations of a payment to specific service agreements. The payment distribution algorithm, configured in the Payment Segment Type, contains the logic for how payments are split or applied. For example, the algorithm might prioritize paying off older balances, allocate payments proportionally across all service agreements, or apply payments to a specific agreement based on customer instructions.
The Oracle Utilities Customer to Meter Configuration Guide further elaborates that the Payment Segment Type serves as a plug-in spot for algorithms that control payment distribution, ensuring flexibility for utilities to customize allocation rules. This is critical foraccurate financial tracking and customer satisfaction, as incorrect distribution could lead to disputes or misreported balances.
The other options are incorrect for the following reasons:
Option A: Service Agreement (SA) Typedefines the terms and conditions of a service agreement but does not control payment distribution logic.
Option B: Customer Classcategorizes customers for billing or service purposes but is not a plug-in spot for payment distribution algorithms.
Option D: Installation Optionscontain global system settings, such as default parameters, but do not directly manage payment distribution logic.
Option E: Tender Typespecifies the payment method (e.g., cash, check) and does not govern how payments are allocated to service agreements.
Practical Example:Suppose a customer with two service agreements (electricity with a $100 balance and water with a $50 balance) makes a $120 payment. The Payment Segment Type's distribution algorithm might be configured to allocate the payment proportionally, resulting in $80 applied to the electricity agreement and
$40 to the water agreement. This logic is defined in the Payment Segment Type, ensuring the payment reduces the correct balances.
The Oracle Utilities Customer to Meter Implementation Guide highlights that configuring the Payment Segment Type correctly is essential for automating payment processing, reducing manual interventions, and ensuring compliance with utility policies.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Payment Distribution and Payment Segments Oracle Utilities Customer to Meter Configuration Guide, Section: Payment Segment Type Configuration Oracle Utilities Customer to Meter Implementation Guide, Chapter: Payment Processing

NEW QUESTION # 35
An adjustment is based on an Adjustment Type. Which three statements are correct regarding Adjustment Types?

A. They control the valid Service Agreement (SA) Types that adjustments can be linked to.
B. They control whether a rate is to be called to calculate an adjustment amount.
C. They control how adjustments appear on a customer's bills.
D. They can default an Adjustment Amount to adjustments.
E. They control the valid Adjustment Profiles that adjustment types can belong to.

Answer: B,C,D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In Oracle Utilities Customer to Meter, anAdjustment Typedefines the characteristics and rules for creating adjustments, which are financial transactions that modify a service agreement's balance. The Oracle Utilities Customer to Meter Billing Guide provides detailed insights into Adjustment Types:
Statement A: They control how adjustments appear on a customer's bills.This is correct.
Adjustment Types specify how adjustments are presented on bills, including descriptions, formatting, and whether they are shown as separate line items or aggregated.
Statement C: They can default an Adjustment Amount to adjustments.This is correct. Adjustment Types can be configured to default a specific amount (e.g., a fixed $50 credit), simplifying the creation of standard adjustments.
Statement D: They control whether a rate is to be called to calculate an adjustment amount.This is correct. Adjustment Types can define whether a rate schedule is used to calculate the adjustment amount (e.g., for usage-based adjustments) or if a fixed or manual amount is applied.
The Oracle Utilities Customer to Meter Configuration Guide elaborates that Adjustment Types are highly configurable, allowing utilities to tailor adjustments to specific business needs, such as promotional credits, error corrections, or regulatory fees. These settingsensure that adjustments are processed consistently and integrated with billing and financial systems.
The other statements are incorrect:
Statement B: They control the valid Adjustment Profiles that adjustment types can belong to.This is incorrect, as Adjustment Profiles are not a standard concept in the system; approval profiles may exist, but they are not controlled by Adjustment Types.
Statement E: They control the valid Service Agreement (SA) Types that adjustments can be linked to.This is incorrect, as SA Types are associated with adjustments indirectly through account or service agreement configurations, not directly via Adjustment Types.
Practical Example:A utility creates an Adjustment Type for a "New Customer Credit" with a default amount of $25 (Statement C), configured to appear as a distinct line item on the bill (Statement A). The Adjustment Type also specifies that no rate calculation is needed (Statement D), as the amount is fixed. When applied to a service agreement, the adjustment reduces the balance by $25 and is clearly displayed on the customer's bill.
The Oracle Utilities Customer to Meter User Guide highlights that Adjustment Types streamline financial corrections and promotions, ensuring transparency and accuracy in customer billing.
Reference:
Oracle Utilities Customer to Meter Billing Guide, Section: Adjustment Types and Configuration Oracle Utilities Customer to Meter Configuration Guide, Section: Adjustment Processing Oracle Utilities Customer to Meter User Guide, Section: Managing Adjustments

NEW QUESTION # 36
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